Refund policy

Returns

We accept returns on eligible items within 14 days of receiving your order.

Eligibility for Returns:

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Items must be free of stains, odours, and damage.
  • Final sale items, gift cards, and promotional items are non-returnable.

How to Return:

  1. Email us at info@mayvecollective.com.au with your order number and reason for return.
  2. We’ll provide instructions and a return address.
  3. Once we receive and inspect the item, we’ll process your refund to the original payment method.

Please note: Shipping fees are non-refundable and return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

Need a different size or colour? We offer exchanges on eligible items within 14 days of receiving your order.

How to Exchange:

  1. Email us at info@mayvecollective.com.au with your order number, the item you’re exchanging, and the new size or colour you need.
  2. Ship the original item back to us following the return instructions.
  3. Once we receive and inspect the item, we’ll ship out your replacement.

Note: If the requested item is unavailable, we’ll offer a refund or store credit. Exchange shipping costs are the responsibility of the customer.

Refunds

Refunds will be issued for eligible returns or faulty/incorrect items.

Refund Eligibility:

  • Refunds are processed back to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a fault or error on our part.

Refund Process:

  1. Once your return is received and inspected, we’ll notify you via email.
  2. If approved, your refund will be processed within 5-7 business days.
  3. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Incorrect Items

If you’ve received an item that is faulty or incorrect, we sincerely apologize. Please contact us at info@mayvecollective.com.au within 7 days of receiving your order, and we’ll make it right with a replacement, refund, or store credit.

Processing Time

Returns and exchanges are processed within 5-7 business days of receiving your item. Refunds may take an additional 3-5 business days to appear on your original payment method.

If you have any questions about your return or exchange, feel free to reach out to us at info@mayvecollective.com.au.

Thank you for supporting Mayve Collective—we appreciate you!