FAQ's
Do you have a question? Check out or frequently asked questions below.
PRODUCTS:
What sizes do you offer?
Our pieces ranges fom XS-3XL depending on the collection. Our goal is introduce sizing 2XS-6XL in all our collections. As our brand grows, the more this sizes we can cater for.
Is your sizing true to fit?
Please see the "size and fit" drop down on each product for sizing charts and guidelines.
ORDERING & PAYMENT OPTIONS:
What payment options do you offer?
We use Shop as our main payment methods. Using shop, you can pay by Visa, Mastercard, Amex, Apple Pay, Google Pay and More. We also have PayPal for secure payments.
We have introduced Afterpay recently to support buy now and pay later.
Can I modify/cancel my order?
For any order modifications and cancelations, please reach out to info@mayvecollective.com.au
and we will support you with any request in the best way possible.
Please ensure you reach out as soon as possible to ensure we can sort out the modification/cancelation before we send out the order.
Once your order has been sent, we cannot modify/cancel your order.
Do you offer gift cards/vouchers?
We do offer digital gift cards through our website.
Once purchased, you will receive an email with the digital gift card.
I have forgotten to attach my discount code before finalising the order, can I still use my discount code?
Unfortunately, we cannot add the discount code on once you have finalised the order. The discount code can be used in your next order unless the discount is only valid for a period of time.
DELIVERY & SHIPMENT
Where do you ship too?
We offer shipping Australia wide.
Keep an eye out for international shipping.
How much is delivery?
We offer standard shipping across Australia with a $10 flat-rate.
If your order is over $150, your shipping will be free.
How long will it take for me to receive my order?
Your order will be packed within 2 business days of the order being received.
From there, we will book in your order for delivery and shipping will take between 2 and 8 days.
What should I do if I haven’t received my order?
If you have any order issues, including not receiving your order, please reach out to us by emailinginfo@mayvecollective.com.au.
RETURNS & EXCHANGES
What is your return/exchange policy?
Please see our return and exchange policy linked at the bottom of our website.
How do I organise a refund or exchange?
To complete a return or exchange, please contact is throughinfo@mayvecollective.com.au.
Are there any return/exchange fees?
If you would like to return or exchange your product/s due to an incorrect sizing/product choice, you will need to organise and cover the cost of the shipping the item back to us.
If we have sent you faulty item, we will organise and cover the cost of shipping the item back to us.